As your trusted local florist, Flower Delivery Castelnau is dedicated to delivering the freshest flowers to households and businesses throughout the Castelnau area. We pride ourselves on offering top-quality blooms, prompt delivery, and exceptional customer service. Our Returns, Refunds & Complaints policy is designed to ensure your complete satisfaction and peace of mind when ordering flowers from us.
We understand how important it is for your flower arrangements to arrive looking their very best. That’s why we guarantee that every order delivered in Castelnau will consist of fresh, vibrant flowers that reflect our high standards. Our team selects and arranges blooms that are at their seasonal best, ensuring long-lasting beauty in every bouquet. Should your flowers not meet our freshness standard on arrival, we are here to make it right.
While we ensure that every bouquet leaves our shop in perfect condition, we recognise that on rare occasions, flowers may arrive damaged due to circumstances beyond our control. If you receive a delivery that is damaged or below expected condition, please contact us as soon as possible following receipt. In order to expedite your claim, we may ask for photos of the damaged arrangement. This allows us to understand what went wrong and offer a prompt resolution.
We are confident in the quality of the flowers we deliver. Our bouquets are guaranteed to remain fresh for a minimum of five days from delivery, provided they are cared for following our simple care instructions. If your flowers fade prematurely within this five-day freshness window, contact us directly so we can investigate and provide support.
For returns, refunds, or replacements due to freshness concerns or damage on arrival, please notify us within 24 hours of receiving your order. Providing details and photographs will help us resolve your issue quickly and fairly.
Customer satisfaction is our top priority. If there is something wrong with your order, you may be eligible for:
Refunds are processed as soon as the outcome of your claim has been agreed. Please note that, in most cases, original arrangements must be returned for review. We will communicate next steps clearly to you during the process.
If you wish to make a complaint about our service or your flower delivery, let us know as soon as possible. Our experienced team will listen carefully, investigate your issue, and keep you informed every step of the way. All complaints are taken seriously as we continually strive to improve our service for Castelnau residents and businesses. Your feedback is invaluable and helps us maintain the highest standards.
At Flower Delivery Castelnau, we believe every customer deserves fresh, beautiful flowers and thoughtful service. We are committed to supporting our local community, delivering wonderful arrangements, and resolving any issues with fairness and care. Thank you for choosing us for your Castelnau flower delivery needs – your satisfaction is always guaranteed.
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