These Terms and Conditions ("Terms") govern your use of our online flower delivery services provided by Flower Delivery Castelnau. By accessing or ordering from our website, you agree to be bound by these Terms. Please read them carefully before placing any order. These Terms apply to all customers in Castelnau and the surrounding areas.
For the purposes of these Terms:
These Terms apply to all users who place orders for flower delivery through our online platform. Customers outside Castelnau and the surrounding areas should confirm service availability before ordering. These Terms do not affect your statutory rights as a consumer under UK law.
Ordering online flower delivery in Castelnau is simple. To place an order, simply select your desired flowers or arrangements, add them to your basket, and proceed to our secure checkout. You must complete all requested details accurately, including delivery address, date, recipient contact, and any special instructions.
Once your order is submitted, you will receive an email confirming receipt of your order. This does not mean your order has been accepted. Acceptance occurs only when we dispatch the order and send you a dispatch confirmation via email. We reserve the right to reject or cancel any order at our discretion and without liability.
All orders are subject to availability. In the rare event an item is unavailable, we will notify you as soon as possible and offer a suitable substitute or a full refund.
All prices are displayed in Pounds Sterling (GBP) and include VAT where applicable. Payment in full is required at checkout for your order to be processed. We accept most major debit and credit cards. Other payment methods may be provided as options on our website.
All payments are processed securely. We do not store your card information ourselves; payments are handled via trusted third-party payment gateways. By submitting payment details, you confirm that you are authorised to use the payment method supplied.
In the event of payment failure or suspected fraud, we reserve the right to refuse or cancel your order.
We deliver flowers to addresses within Castelnau and its designated surrounding areas as specified on our website. Orders outside these areas may not be accepted or may incur additional delivery charges.
We aim to deliver your flowers on the selected date and within the selected time slot whenever possible. However, delivery times are estimates and not guaranteed. External factors such as traffic, weather, and unforeseen circumstances may affect delivery.
If no one is available to receive the delivery at the address provided, our driver will attempt to leave the flowers with a neighbour or at a safe location, or a calling card will be left with details of how to rearrange collection or delivery.
It is your responsibility to provide accurate delivery instructions. We accept no liability for failed deliveries resulting from incorrect or incomplete information supplied by you.
If you wish to cancel or amend your online flower delivery order for Castelnau, please contact us as soon as possible. You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations requested after this period may not be accepted, particularly where the flowers have already been prepared or dispatched.
Should you wish to modify an order (e.g., change delivery date, address, or personal message), please notify us before your order is in preparation. While we will do our utmost to accommodate any changes, we cannot guarantee that amendments made at short notice can be implemented.
We pride ourselves on the quality and freshness of all our floral products. If your flowers arrive damaged or fail to meet your expectations, contact us within 24 hours of delivery, providing a description of the issue and photographic evidence where possible. We may offer a replacement, partial or full refund, or an alternative resolution at our discretion.
As fresh flowers are perishable, returns are generally not accepted unless the product is faulty or not as described. Any refund will be made using your original payment method within 5 working days of approval.
All flower products shown on our website are subject to availability. We reserve the right to substitute flowers or packaging with alternatives of equal or higher value and as similar as possible to the original selection due to seasonal availability or supplier issues. We will make every reasonable effort to contact you regarding significant changes to your order.
You are responsible for providing accurate and complete order information, including recipient name, delivery address, postcode, telephone number, and delivery instructions. Please ensure that delivery can be made to the address provided and that someone is available to accept the flowers during the specified delivery window.
Flowers are perishable goods and must be cared for accordingly upon delivery. You are responsible for ensuring the recipient is available and that reasonable care is taken once flowers have been delivered.
To the fullest extent permitted by law, Flower Delivery Castelnau will not be liable for any loss, damage, or expense (including loss of profits, revenue, or goodwill) arising from:
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.
All intellectual property rights in our website, branding, content, and products remain owned by Flower Delivery Castelnau or our licensors. Reproduction, distribution, or resale of our products, images, or text, in part or whole, is expressly prohibited without prior written consent.
Your privacy is important to us. All personal information is handled and processed in accordance with our Privacy Policy and applicable Data Protection laws in the UK. We only use your data for order fulfilment and communication relevant to your order. We do not share personal information with third parties outside those required for processing your order and payment.
If you have any queries, feedback, or complaints regarding your online flower delivery in Castelnau, please contact us via the contact options displayed on our website. We will handle all issues promptly and fairly in accordance with UK regulations.
We reserve the right to update or change these Terms at any time without prior notice. The Terms in effect at the time of your order will apply to your transaction. Please check this page before ordering to ensure you are aware of any changes.
These Terms and any contract between you and Flower Delivery Castelnau are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, such provision shall be deemed severed without affecting the validity and enforceability of the remaining provisions.
These Terms constitute the entire agreement between you and us in relation to the use of our online flower delivery services in Castelnau and supersede all prior agreements and understandings, whether written or oral.
For further information regarding these Terms and Conditions, please refer to our website's contact section. Our customer care team is happy to assist residents of Castelnau and all covered surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Castelnau, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Castelnau.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
